At Tennis On the Go, we are committed to providing high-quality tennis coaching services tailored to your needs. Please review our refund policy carefully, as it outlines the terms and conditions for all package and service purchases. By purchasing any of our packages or services, you agree to the terms outlined below:

1. All Sales Are Final

Once a package or service is purchased, all sales are considered final. Due to the nature of our business, when you buy a package, we immediately allocate the necessary time, resources, and scheduling to accommodate your sessions. As a result, we cannot offer refunds for any package purchases once the transaction is complete.

2. Non-Refundable Packages

All coaching packages, including multi-session packages, are non-refundable once purchased. This policy applies to all scenarios, including changes in personal circumstances, scheduling conflicts, or any other reason that may prevent you from completing the sessions.

3. Exception to the Refund Policy

The only exception to this no-refund policy occurs if **Tennis On the Go** cannot fulfill your purchased package. This includes circumstances where we cannot provide the agreed-upon services within the specified time frame or due to unforeseen operational issues. In such cases, we will issue a refund for the unused portion of the package, or if no services have been rendered, a full refund may be issued at our discretion.

4. Cancellation and Rescheduling Policy

While packages are non-refundable, we understand that schedules may change. Therefore, we offer flexibility for rescheduling sessions within the package, provided you notify us at least 24 hours in advance. Failure to provide timely notice may result in forfeiting the session without a refund. Please refer to our rescheduling policy for more details.

5. Encouragement to Use A La Carte Option

Before committing to a package, we strongly encourage new students to utilize our a la carte option. This allows you to book individual sessions and experience our services on a trial basis before purchasing a complete package. Once a package is purchased, no refunds or exchanges will be permitted.

6. Contact Information

If you have any questions or concerns about our refund policy or require assistance with your purchase, please get in touch with our customer support team at support1@tennisonthego.net. We are here to help clarify any concerns and ensure you have the best experience with Tennis On the Go.

7. Policy Updates

Tennis On The Go reserves the right to modify this refund policy anytime. Any changes to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates. By purchasing a package, you acknowledge that you have read, understood, and agree to be bound by this refund policy.